FAQ
Allied Luxury Goods | Frequently Asked Questions (FAQ)
📦 Orders & Shipping
How long does it take to process my order? Orders are typically processed within 1–2 business days. Custom or personalized orders may take longer, with timeframes listed on the product page.
Do you offer international shipping? Yes, we ship worldwide. All international orders are insured and come with full tracking.
How can I track my order? You’ll receive a shipping confirmation email with a tracking number. You can also log in to your account to view order status.
Which shipping carriers do you use? We partner with FedEx, UPS, DHL, and USPS. Carrier selection is based on destination and delivery speed.
Do you offer expedited or overnight shipping? Yes. At checkout, you can select from Standard, Expedited, or Overnight options, depending on your location.
🍪 Products & Authenticity
Are your items authentic? Allied Luxury Goods offers both authentic and inspired pieces. Items not officially licensed are labeled clearly and intended for personal, editorial, or stylistic use only, per our Disclaimer & Waiver.
Do you provide item sourcing or custom requests? Yes. Our concierge team can help source exclusive items. Email us at sales@alliedluxurygoods.com with your request.
How do I know if an item is in stock? Our inventory reflects real-time availability. Items marked "Preorder" or "Request Only" may take additional time.
💳 Payments & Security
What payment methods are accepted? We accept Visa, MasterCard, Amex, Discover, PayPal, Apple Pay, Google Pay, and select crypto wallets.
Is my payment information secure? Yes. We use SSL encryption and third-party payment processors to secure your transactions. We do not store full credit card details.
🔄 Returns & Exchanges
Can I return or exchange an item? All sales are final due to the nature of our curated and custom inventory. However, if you receive an incorrect or damaged item, contact us within 48 hours and we’ll resolve it promptly.
What is your exchange policy? Exchanges may be approved on a case-by-case basis. Email sales@alliedluxurygoods.com with your order number and details.
💬 Support & Contact
How can I reach customer support? Email us at sales@alliedluxurygoods.com or use the live chat button on our site, available Monday–Friday, 10AM–6PM EST.
Do you offer live chat or phone support? Yes, live chat is available during business hours. At this time, we do not offer phone support.
🤝 Partnerships & Collaborations
Are you open to brand collaborations? Absolutely. For partnerships, events, or special projects, email us with your proposal at sales@alliedluxurygoods.com.
Do you work with influencers or content creators? Yes! We offer affiliate opportunities and sponsorships. Reach out with your media kit to explore how we can work together.
Still need help? Visit our Contact Page or email us anytime.