FAQ
Frequently Asked Questions:
Allied Luxury Goods | Help Center
📦 Orders & Shipping
How long does it take to process my order?
Orders are typically processed within 1–3 business days. Custom or special request orders may require additional time, which will be communicated upon purchase.
Do you offer international shipping?
Yes, we proudly ship worldwide. All international orders are fully trackable and insured for peace of mind.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with your tracking number. You can also log into your account to view order status at any time.
What shipping carriers do you use?
We partner with trusted carriers such as DHL, FedEx, UPS, and USPS, depending on your region and delivery speed preference.
🛍️ Products & Sourcing
Are your luxury items authentic?
Allied Luxury Goods offers a mix of authentic and inspired luxury pieces. Any items not officially licensed are clearly noted and sold solely for personal use, fashion styling, or collector purposes, as detailed in our product disclaimers.
Do you offer custom sourcing or special requests?
Yes. Our concierge team can help source rare or specific luxury items upon request. Email us at sales@alliedluxurygoods.com with your inquiry.
How do I know if an item is in stock?
Product availability is reflected in real time on the website. If an item is listed as “Preorder” or “By Request Only,” it may take additional time to fulfill.
💳 Payment & Security
What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, Google Pay, and select crypto wallets. All transactions are secured with end-to-end encryption.
Is my information secure?
Absolutely. Our platform uses secure SSL encryption to protect all customer data. We never store your full payment information.
🔄 Returns & Exchanges
What is your return policy?
Due to the nature of our exclusive and custom-sourced inventory, all sales are final. However, if you receive an incorrect or damaged item, please contact us within 48 hours of delivery and we’ll make it right.
Can I exchange my order?
Exchanges may be considered on a case-by-case basis. Please email sales@alliedluxurygoods.com with your order number and request.
💬 Support & Contact
How can I contact your support team?
You can reach us via email at sales@alliedluxurygoods.com or use the live chat during business hours by clicking the icon at the bottom-right of the page.
Do you offer live chat support?
Yes. Our team is available via live chat Monday–Friday, 10am to 6pm EST. Messages received after hours will be responded to promptly the next business day.
🤝 Partnerships & Influencers
How can I collaborate with Allied Luxury Goods?
We’re open to brand partnerships, event collaborations, and custom projects. Please email sales@alliedluxurygoods.com with your proposal.
Do you work with influencers or creators?
Yes! We offer affiliate opportunities and sponsored content collaborations. Reach out with your media kit or ideas—we’d love to connect.